FREQUENTLY ASKED QUESTIONS

Please read our FAQs before sending us a message.

1. How to place an order?

Please check our How to Order page for the step by step procedure.

2. How much time does it take to deliver my order?

It takes 1-2 days for us to deliver your order. For orders that are urgent, you may include this as a remark or note before check out.

However, there are some areas with specific delivery dates.

Please check out Delivery Area page for further details.

3. What is the cutoff time?

Cutoff time is at 6:00pm. Orders beyond the given time is considered as the next day’s order.

4. Do you have a refund or return policy?

Yes. Please check our Return Policy page.

5. Can you deliver to my location? Based on my location, can I avail of your free delivery? How much is the required purchase amount?

Please check our Delivery Areas page for more information about this. Areas note listed on the page would entail other shipping options.

6. What are other shipping options if you can’t deliver to my area?

We may have your order delivered through third-party logistics (Grab/Lalamove/JoyRide) or you may have it picked up at our stores located in Brgy. Maharlika, Quezon City and Tondo, Manila. Please check our How to Order page for further details.

7. What are my payment options?

You may pay through  COD,Please check our How to Order page for this information.

8. Are there any other hidden fees aside from the delivery fee?

None.

9. For inquiries, how can we contact you?

You may call / email us through the cellphone number / email address listed on our Contact Us page.